Route 09 / Privacy
This policy explains how Luck and Marble handles personal information connected with visits to this website and direct communications with our Sydney venue. It is intended to give visitors a practical picture of the information that may arise when they browse, make an enquiry, or plan a dining and card-room evening at 18 Harbour Street, Sydney NSW 2000, Australia.
Route 09.1 / Information inputs
Direct venue communication
When you contact Luck and Marble, you may choose to provide information that helps us understand and respond to your enquiry. This may include your name, phone number, email address and the content of your message. You might provide those details when asking a question about the venue, discussing a possible evening, or continuing a conversation with our team by email at [email protected] or by phone on +61280154927.
Venue planning input
An enquiry may also include practical details needed to respond to a requested physical venue experience. Depending on what you choose to ask about, this can include a preferred date, group size, dining preferences, private-event interest, card-room interest, offline poker, Texas Hold’em tournaments, high roller experiences or poker tables. These examples help describe the kind of on-site evening you are considering; all poker formats referred to here are physical and hosted at the venue.
Site interaction data
Use of a website may generate technical or general usage information needed to operate, maintain and understand the site. This may include, for example, the browser or device used, pages viewed and general information about how visitors move through the website. We describe these categories at a high level because the relevant information may vary with the way the site is accessed and used.
Route 09.2 / Operating purposes
Luck and Marble may use contact details and the content of an enquiry to reply to questions you have asked. This can include questions about dining, food and menu options, the physical poker restaurant and dining venue, general venue information, or the practical details of planning an evening. The purpose is to continue the communication you requested and provide information that is relevant to the question you have raised.
Planning information may be used to understand and coordinate a requested dining, private-event or card-room experience at Luck and Marble. For example, a stated date, group size or preference can help frame a response about the kind of evening you are considering at 18 Harbour Street, Sydney NSW 2000, Australia. We use this information in the context of responding to and planning the on-site venue experience described in your enquiry.
Where an enquiry concerns the card room, relevant details may be used to respond about physical poker tables, offline poker, Texas Hold’em tournaments and high roller experiences hosted at Luck and Marble. These are physical, venue-hosted formats. Information is considered in order to address the specific planning or venue question raised, rather than to make assumptions about a visitor or to track game results.
Technical and general usage information may help Luck and Marble operate, protect, maintain and improve the website experience. This may involve understanding how site pages are used or whether the site is working as intended. This website-focused purpose is separate from responding to a venue enquiry and does not change the physical, hosted nature of the dining and card-room experiences described on this site.
Route 09.3 / Disclosure paths
Path / Service support
Information may be handled by people or service providers who support the website, communications or venue operations where that support is needed. Any such handling should relate to the relevant support purpose, such as helping us operate the site or respond to a venue communication. We keep this description general because the practical support involved can depend on the particular service or enquiry.
Path / Appropriate disclosure
Information may also be disclosed where this is required or permitted by applicable requirements, or where it is reasonably needed to help protect the venue, visitors or the service. This statement is intended to explain the limited circumstances in plain language, not to describe a particular process or assume that every enquiry will involve disclosure.
Route 09.4 / Control & access
Luck and Marble takes reasonable steps to handle personal information with care and to help protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Careful handling is an ongoing operational responsibility, particularly where information is provided in connection with a direct venue enquiry. However, no method of handling information can be described as completely risk-free, so this policy does not promise absolute security.
Privacy contact route
You can contact Luck and Marble to ask about access to, or correction of, personal information held about you. Please use [email protected] or call +61280154927 and make clear that your message concerns privacy, access or correction. We can then consider the information you have provided and respond to your request.
If you have a privacy question or concern, please contact Luck and Marble so the venue can consider the matter and respond. You may use the email and phone details above, or refer to the venue address below when a postal or in-person reference is more suitable for your enquiry.
18 Harbour Street, Sydney NSW 2000, Australia
Route 09.5 / Policy status
Current page version
Luck and Marble may update this policy from time to time. The current version will be available on this page, so we encourage you to review it when you return to the website or make a new enquiry. This approach keeps the policy available in the same practical location without suggesting that individual notification will be provided for every update.
Route 09.6 / Contact channel
For privacy-related questions, requests, corrections or concerns, please contact Luck and Marble using the details below. These channels are provided specifically so you can raise a matter about personal information connected with this website or a physical venue enquiry.
Venue access / 18+
Luck and Marble is a physical venue for adult guests. Please confirm that you are at least 18 years old to continue.
